Return Policy

Return Policy
Last Updated: December 2025

At Fashionstaronline, we want you to be completely satisfied with your purchase. This Return Policy outlines the conditions and procedures for returning items purchased from https://fashionstaronline.com. By placing an order on our website, you agree to the terms below.

1. Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 60 days of the delivery date.
• Items must be unused, unworn, unwashed, and in original condition.
• Original tags, labels, and packaging must be included.
• Items must be free from damage, stains, or odors.

Returns that do not meet these conditions may not be approved.

2. Non-Returnable Items

The following items are non-returnable:

• Items returned after the 60-day return window.
• Items showing signs of wear, washing, or alteration.
• Items damaged due to misuse or improper care.

3. How to Initiate a Return

To start a return, please contact our customer support team before sending any items back:

• Email: support@fashionstaronline.com
• Subject Line: Return Request

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once your request is reviewed, we will provide return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item received was defective or incorrect.
• We recommend using a shipping method with tracking.
• Fashionstaronline is not responsible for lost or delayed return shipments.

5. Inspection & Approval

• Returned items are inspected upon receipt.
• You will be notified once your return is approved or declined.
• If a return is declined, the item may be sent back to you at your expense.

6. Exchanges

At this time, Fashionstaronline does not offer direct exchanges.

To exchange an item:

1. Return the original item following this policy.
2. Place a new order separately.

7. Contact Information

Fashionstaronline
Email: support@fashionstaronline.com
Address: 47-591 Mapele Rd, Kaneohe, HI 96744, United States

Customer Support Hours:
8:00 AM – 7:00 PM (EST)
Monday – Saturday